This Month:
- Happy Thanksgiving from HM Cragg
- Importance of Giving UPS Batteries a Fresh Start
- Eaton Factory Start-Up and Warranty Guide
Happy Thanksgiving from HM Cragg!
We at HM Cragg, wish you and your loved ones a joyous and gratitude-filled Thanksgiving. Also, we want to give thanks to YOU with sincerest appreciation of our continued partnership.
Please note that in observation of the holiday, our offices will be closed November 24 and 25. We will resume normal business hours on Monday, November 28.
The Importance of Giving UPS Batteries a Fresh Start
Just like milk, batteries are perishable. Also, like milk, there is an expiration date. Each battery has a sticker that indicates the date the battery should be put into service or the date by which it should be recharged. Make plans early to ensure batteries will not have gone bad prior to a UPS start up. With today’s supply chain issues, it is more important than ever to make sure battery management is a key component in your project management.
Traditionally, it has not been uncommon for the UPS to be one of the last systems to be installed in a project, but with supply chain issues, we are seeing other pieces of the project puzzle arriving onsite well after the UPS. As a result, UPS startups are being delayed because other phases of a project have been hit with a setback. When HM Cragg or Eaton ships your UPS, we often do not have visibility to potential delays to your customer’s plans for startup. When a project is delayed, managing the life of batteries once they get delivered to the end user is critical to the success of the project.
If batteries are going to sit on site for an extended time, a plan is necessary for keeping the batteries within the warranty specifications. HM Cragg would love to work with you on that plan. Part of your planning could also be delaying the shipment of batteries. We can help you ship UPS chassis early to set the UPS in place, and then HM Cragg can manage the logistics of timing battery arrival for just in time use. We have done this quite a bit for battery savvy partners.
Good UPS project management includes a plan for UPS batteries. We ask for your help in partnering with us to best serve your customers so that when it is time for the UPS start up, batteries are in good shape to satisfy your customer. If you have concerns or questions about battery life for your project, please reach out to your HM Cragg sales manager.
Eaton DNA Flyer Showcases Unique Opportunity for YOU
We often get questions about what Eaton service / warranty comes with their three phase UPS product. To help unlock some of the questions, here is a guide to which products require an Eaton start up and the related warranties. All extended warranties and conversions from factory warranties are available for purchase from HM Cragg. Please contact us for all your Eaton service needs.
- 9155 & 9355 – Requires factory startup. Comes bundled with a 5×8 startup. The factory warranty is 1yr parts, 90 days labor.
- 93E – Does not require factory start up if it is only the UPS and bypass. If there are any battery cabinets, transformer cabinet or parallel cabinets a factory start up is required to maintain the 1yr parts, 90 days labor factory warranty. If a startup is purchased, the factory warranty increases to 1yr parts and 1yr labor.
- 93PM – Requires factory startup. Comes bundled with a 7×24 startup. The factory warranty is 1yr parts, 1yr labor.
- 9395 – Requires factory startup. Comes bundled with a 7×24 startup. The factory warranty is 1yr parts, 1yr labor.
Please note that some products referenced in this communication might not be available for sale in all territories.
Please contact your HMC Sales Rep for more information and product questions.
HM Cragg | 800.672.7244 | Contact Us via Email
